Are you using KRIs and KPIs for customs?


Manufacturing: Plastics and resins; moulded and extruded products


London and north east England


The company contacted Quadrel about challenges with their freight forwarder who was also acting as their customs agent. The company wanted to include customs metrics in a service level agreement.


This led to Quadrel conducting a wide-ranging review of their customs compliance processes, identifying and managing customs risks, assessing whether the correct amounts of customs duty were being paid, managing customs agent activities done in the company’s name and reviewing the effectiveness of their internal customs resources.


The use of metrics, KPRs and KPIs provided the company with the toolkit to produce data on the risks and effectiveness of customs processes – both internal and those provided by the external third-party service provider. 

Quote from client:

“At last our customs function has become manageable and we now use customs metrics to drive business improvements.”


Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) are widely used to assess risk exposure and performance outcomes in business, but it can be challenging to use them for customs. As a result, many businesses have inadequate customs processes or underperforming customs functions. Creating appropriate customs metrics, KPRs and KPIs can be used to optimize customs processes and ensure robust customs compliance.

How we can help:

Quadrel’s customs consultants can provide you with information and advice to help make your customs processes more efficient and robust. Our consultancy service is designed for businesses looking to reduce risk and cut the costs of importing, such as customs duty and import taxes. If you’re in need of customs advice, give us a call on 02380 302 302 or email

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