Are you clear on how to calculate your customs values?
A major retailer contacted Quadrel when HMRC reviewed a licence fee agreement relating to a product they imported for sale in the UK.
Are your customs processes joined up with the rest of the business?
Are the terms on which you trade clear and understood in your business?
Quadrel were engaged to investigate why the client experienced:
frequent disputes over late shipments and deliveries
problems with local customs in overseas export markets
a lack of clarity over who should pay local import duties and taxes
last minute requests for documents
problems with incorrect documents
Are you using KRIs and KPIs for customs?
The company contacted Quadrel about challenges with their freight forwarder who was also acting as their customs agent. The company wanted to include customs metrics in a service level agreement.